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Terms & Conditions
1. Copyright Notice
All material contained within the Washingborough Hall website is protected by copyright, which is owned by Church Hill Hotels Limited. The website’s contents are available to visitors for information purposes only. Visitors to Washingborough Hall website agree that they may only download the content for their own personal use. Content may not be copied, downloaded, stored, transmitted, adapted or changed in any way for any other purpose whatsoever without the prior written permission of Church Hill Hotels Limited. Company registration number: 06676132.
2. Damage to Hotel Property
Guests have a responsibility and liability for any breakages or damages which are caused to the accommodation or its contents. We require any incidents are reported to reception as as soon as they occur so they may be resolved as quickly as possible. We make a charge for all breakages, damages and the entire costs of making good. If the damage caused prevents the room from being occupied the following night(s) lost revenue will also be chargeable to the guest. We will also make an additional charge of 20% of the repair/replacement cost if the damage is not reported prior to check out. This is to cover wasted management time dealing with the matter. Should any damage come to light after guests have departed, we will make a charge to the guest’s credit / debit card, or send an invoice for the amount to their address.
3. Food and Drink
Guests are not permitted to bring their own food and drink into the Hotel or its grounds.
Only drinks purchased from the bars at Washingborough Hall Hotel may be consumed on the premises. Corkage charges will be applied to any beverages found within the building / gardens and / or guests may be asked to vacate their room / leave the premises.
Restaurant bookings for afternoon tea require a deposit of £10.00pp on all tables. This is non-refundable. Afternoon Tea must be booked in advance, please advise of any dietaries before the date. Bookings made the day before or on the day will be asked to pay in full.
Restaurant bookings for Sunday Lunch & evening a la carte require a deposit of £10.00pp on all tables up to maximum of 14. This is non-refundable. All tables are to be booked in advance, please advise of any dietaries before the date.
Private Dining bookings require a non-refundable deposit upon booking to confirm, the event is not confirmed until this payment has been received. All deposits paid are non-refundable & non-transferable. Final numbers must be provided to our reception team no later than 10 days prior to your booking. These numbers can not be reduced within the 7 days leading up to your booking.
We do ask as a small, independent, family owned and run business to prioritise paying your bill with a debit card, cash or BACS, rather than a credit card.
We do not accept credit cards for sums in excess of £500.
American Express cards are not accepted.
4. Links to External Websites
Church Hill Hotels Limited website may include links to other websites. Please be aware that Church Hill Hotels Limited has no control over the content of other websites.
5. No Smoking Hotel
The Hotel operates a strict no smoking policy throughout. Guests are respectfully informed that should they smoke in their bedroom, bathroom or anywhere within the premises they will be charged £250 + VAT. This charge is non-negotiable and is to cover full deep cleaning of the room and two nights lost revenue.
6. Removal of Hotel Property
We reserve the right to charge guests the cost of replacing any items that are removed from the hotel and its grounds by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to their address.
7. Room Reservations
Reservations made within 72 hours of the arrival date together with ‘Special Offer’ Reservations will have the full amount for the stay taken upon booking. All direct bookings will have 50% of the stay taken as a deposit. Cancellations made in excess of 72 hours before arrival will not be charged, within 72 hours the full amount for the stay will be taken/retained from the guarantee card details. When cancelling a booking please ensure you take note of your unique cancellation number, and keep it until your original arrival date has passed. This is your evidence that your reservation was cancelled. Voucher bookings are non-transferable & non-refundable. They can not be combined with any other offer. They have no cash value nor cash back alternative. Bedrooms are available from 3pm on the day of arrival and will be held until 7pm. Please note that bedrooms will be released at that time unless you notify us of your late arrival, the latest check-in time is 10.30pm. Please note that we do not have a Night Porter and therefore there can be no entry to the Hotel after this time. We require that you vacate your room by 11am on the day of departure, a late check out can normally be arranged, subject to availability, please enquire before your arrival, & will be charged to your room. Please ensure you have a valid method of payment when checking out, we accept Master Card, Maestro, and Visa, we only accept cheques for advance payment only. We do not accept American Express. Group bookings of 6 or more bedrooms will be charged the full amount if cancelled within 14 days of arrival, 50% of the total booking will be charged if cancelled 15 days to 30 days prior to arrival, no charge more than 31 days before arrival.
Church Hill Hotels Limited has taken reasonable care in assembling the material on the Washingborough Hall website but makes no warranty, express or implied, as to the nature or accuracy of any of the material [text and graphics] on the site. All such material is provided “as is” without warranty of any kind. Church Hill Hotels Limited hereby disclaim all warranties and conditions with regard to this information, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. Church Hill Hotels Limited shall not be liable for any damage [including, without limitation, damage for loss of business or loss of profits] arising in contract, tort or otherwise from the use of, or inability to use, the site or any material on it.
9. Gift Vouchers
All our gift vouchers feature a unique voucher number, may only be redeemed once, may not be exchanged for cash, replaced if lost and are non-transferable and non-refundable.
The gift voucher must be presented upon arrival when redeeming the voucher. No photocopies will be accepted. Advance bookings may be necessary. Cancellation of a booking with less than 72 hours before the day of arrival will render the voucher null & void.
Restaurant and Monetary vouchers are valid for 12 months from date of purchase, stay vouchers are valid for upto 12 months.
Payment types accepted for the online purchase of gift vouchers: Mastercard & Visa.
10. Dress Code
We don’t have a formal dress code at Washingborough Hall. But we do ask that our dining guests do ‘dress up’ when visiting. We aim to be traditional in our values and offer an experience which is special and memorable. We don't consider tee shirts, shorts and sandals are appropriate dress when dining in the restaurant in the evenings or during Sunday lunch.