Terms & Conditions
1. Copyright Notice
All material contained within the Washingborough Hall website is protected by copyright, which is owned by Church Hill Hotels Limited. The website’s contents are available to visitors for information purposes only. Visitors to Washingborough Hall website agree that they may only download the content for their own personal use. Content may not be copied, downloaded, stored, transmitted, adapted or changed in any way for any other purpose whatsoever without the prior written permission of Church Hill Hotels Limited. Company registration number: 06676132.
2. Damage to Hotel Property
Guests have the responsibility and liability for any breakages or damages which are caused to the accommodation or its contents. We ask that you report any incidents as they occur so they may be resolved as quickly as possible. We do not normally charge for minor breakages or damages but we do charge for repair or making good if the damage or breakage is significant. If the damage you have caused prevents the room from being habitable for guests booked in for the repair duration, you will be invoiced for this lost revenue to the business. We may also make an additional charge of 10% of the repair/replacement cost if you did not report the incident. This is to cover management time dealing with the matter. Should any damage come to light after guests have departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address.
3. Food and Drink
Guests are not permitted to bring their own food and drink into the Hotel or its grounds.
Only drinks purchased from the bars at Washingborough Hall Hotel may be consumed on the premises. Corkage charges will be applied to any beverages found within the building / gardens and / or guests may be asked to vacate their room / leave the premises.
4. Links to External Websites
Church Hill Hotels Limited website may include links to other websites. Please be aware that Church Hill Hotels Limited has no control over the content of other websites.
5. No Smoking Hotel
The Hotel operates a strict no smoking policy throughout. Guests are respectfully informed that should they smoke in their bedroom, bathroom or anywhere within the premises they will be charged £250 + VAT. This charge is non-negotiable and is to cover full deep cleaning of the room and two nights lost revenue.
6. Removal of Hotel Property
We reserve the right to charge guests the cost of replacing any items that are removed from the hotel and its grounds by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address.
7. Room Reservations
Reservations made within 48 hours of the arrival date together with ‘Special Offer’ Reservations will have the full amount for the stay taken upon booking. All other direct bookings will have 50% of the first night's stay taken as a deposit. Cancellations made in excess of 48 hours before arrival will not be charged, within 48 hours the full amount for the first night's stay will be taken/retained from the guarantee card details. When cancelling a booking please ensure you take note of your unique cancellation number, and keep it until your original arrival date has passed. This is your evidence that your reservation was cancelled. Voucher bookings are non-transferable & non-refundable. They can not be combined with any other offer. They have no cash value nor cash back alternative. Bedrooms are available from 3pm on the day of arrival and will be held until 7pm. Please note that bedrooms will be released at that time unless you notify us of your late arrival, the latest check-in time is 10.30pm. Please note that we do not have a Night Porter and therefore there can be no entry to the Hotel after this time. We require that you vacate your room by 11am on the day of departure, a late check out can normally be arranged & will be charged to your room. Please ensure you have a valid method of payment when checking out, we accept Master Card, Maestro, Visa and American Express, we only accept cheques for advance payment only. Credit cards incur a 2% commision charge.
Church Hill Hotels Limited has taken reasonable care in assembling the material on the Washingborough Hall website but makes no warranty, express or implied, as to the nature or accuracy of any of the material [text and graphics] on the site. All such material is provided “as is” without warranty of any kind. Church Hill Hotels Limited hereby disclaim all warranties and conditions with regard to this information, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. Church Hill Hotels Limited shall not be liable for any damage [including, without limitation, damage for loss of business or loss of profits] arising in contract, tort or otherwise from the use of, or inability to use, the site or any material on it.
9. Gift Vouchers
All our gift vouchers feature a unique voucher number, may only be redeemed once, may not be exchanged for cash, replaced if lost and are non-transferable and non-refundable.
The gift voucher must be presented upon arrival when redeeming the voucher. No photocopies will be accepted. Advance bookings may be necessary. Cancellation of a booking with less than 72 hours before the day of arrival will render the voucher null & void.
Restaurant and Monetary vouchers are valid for 12 months from date of purchase, stay vouchers are valid for upto 12 months.
Payment types accepted for the online purhcase of gift vouchers: Mastercard & Visa.
10. Dress Code
We do occasionally receive a small amount flak for allowing people dressed in a scruffy manner into the restaurant for dinner and Sunday lunch. We have, since taking over never had an official dress code. Whilst the majority of our guests do like to dress up for dining at Washingborough Hall we don’t feel it necessary to impose a formal rule governing this. Society is changing and as such we need to move with the times. A number of guests arrive at Washingborough Hall for the first time feeling embarrassingly underdressed – that is neither their fault nor ours so why should we compound the issue by causing more distress?
We recently enjoyed a delightful Afternoon Tea at The Ritz – I knew I had to wear a jacket and trousers from a visit some years ago but I had failed to bring a tie – this was no problem as the men’s locker room offered a choice from dozens of ties to make up for my error.
We don’t intend on going down this route at Washingborough Hall just yet, but we do ask that our dining guests do ‘dress up’ when visiting. We aim to be traditional in our values and offer an experience which is special and memorable.