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Revised Operating Procedures from July 2021
The Old Bar/Lounge and Snug seating areas are open to residents only. Guests may now approach the Bars for drinks. Table service will continue once seated for Afternoon Tea/Dinner. Selected seating in our Bar/Lounge areas are now open for the use of our residents to enjoy pre-dinner drinks or tea/coffee during their stay.
For users of the Test and Trace app, the QR code is at the main entrance of the hotel, reception desk and the dining room for you to scan. It may no longer be mandatory, but we encourage all guests to register on the app.
Whilst face coverings are no longer mandatory, Our team members will continue to wear them in public areas of the hotel. We would be delighted if guests continue to wear face coverings whilst moving around the hotel.
Thank you for your continued support in these challenging times, and we hope we can continue to give you all the Washy Hall experience which many know and love.
If you have any questions or require any clarification, please visit our website or contact our Reception Team on 01522 790 340.
For more information on safety measures we will have in place, and some responses to frequently asked questions, see below. If you have any additional questions or would like any more information, please get in touch.
When can I stay?
We are now open, for the moment we will be offering stays on Wednesday - Saturday nights only, and dining/afternoon tea on Wednesday - Sundays.
We are striving to continue to deliver the trusted, special style of personal service to ensure that each guests experience is one of comfort, safety, and pleasure.
In order to embrace the highest standards in accordance with government directives, our dedicated team and health and safety manager have examined our risk assessments, standards of practise and equipment to ensure it is of the highest level to protect the team and guests safety.
We have for many years partnered with Aqua Air, world leaders in hygiene solutions, which has specific expertise in the hospitality industry. X-tra protect is a hospital grade sanitiser, this has been in use within the hotel prior to the lockdown.
Cleaning throughout the hotel will be even more frequent, with emphasis on high touch points areas, including the hotel reception, door handles, counter tops and railings. Sanitiser will be available at the entrances of the hotel. We will be using a Fogging machine daily with the X-tra protect product for all bedrooms, toilet facilities & within the hotel walkways, dining rooms & lounge.
Will check-in/check-out be any different?
Check-in time - 3pm
Hotel residents can check-in from 3pm. We will contact guests to ask for their dining/breakfast time and for pre-payment. This will allow us to show guests straight to their room. On line check-in will continue as standard.
Check-out time - 11am
We politely request guests follow the check-out time, as our Housekeeping team will need access from 11am so they can clean the room to our Covid-19 Policy hygiene standards.
What safety measures do you have in place?
We aim to guide our guests’ journey from their arrival at Washingborough Hall Hotel to their departure. A Greeting area at the front doors allows a member of our team to escort you to either your table or the check in desk.
Bed linen, towels and kitchen laundry will be washed in accordance with the guidelines. All rooms and suites will be cleaned based on our ‘Clean Room 10 Mark Assurance’ which includes; door handles, light switches, remote and radiator controls, draws, taps, bathroom amenities, telephone, iron, kettle, hairdryer, coat hangers.
All used room & restaurant linens is kept separate from clean linens.
All individual bathroom toiletries are for individual use whilst staying at the hotel or to take away.
All glassware, linen and crockery will be changed between guests.
Our Old Bar, Lounge & Snug area will continue to be for residents use only. Bar service will resume, please do not linger at the bar. Drinks can be ordered & paid for at the Bar, or ordered from your room, from the reception area with a member of the team, and from your table at Dinner/Afternoon Tea. Room keys will be sanitised daily, and hand sanitiser will be placed in all public areas.
Our Housekeeping teams will revert to daily cleaning of guestrooms unless specifically told not too, or if the “Do Not Disturb” is on the door handle.
Strict protocols are in place for our team in the back of house, kitchen, restaurant, bar and event space. All staff will sanitise their hands each time they serve/clear. They will also continue to wear face coverings.
We would be delighted if guests continue to wear face coverings whilst moving around the hotel.
Extra procedures & limited staff on site means things may take a little longer than usual.
QR codes are available at reception & our front entrance for those wishing to use the NHS App for Track & Trace.
For the safety of our Customers & Employees please Do Not enter Washingborough Hall if you have A fever, a new cough, sore throat, or a temperature of 37.8+. Please follow the Government guidance on Covid-19 testing an self isolation.
How will you be implementing social distancing?
Even with the removal of the Social Distancing restrictions we hope guests continue to act responsibly while staying/visiting Washingborough Hall as we learn to live with Covid-19.
We would be delighted if guests continue to wear face coverings whilst moving around the hotel.
Our small Old Bar & Lounge seating area will remain for the use of residents only, doors & windows will be open to provide ventilation.
Drinks can now be ordered & paid for at the Bar.
There will be no standing/gathering at the Bar.
Will I be able to dine with you?
Afternoon tea will be served Wednesday to Saturday between 12.00pm - 4.00pm, Sunday 2.30pm - 4pm Dinner is served between 6.00pm - 9.00pm Sunday Lunch is served between 12.00pm - 2.00pm.
All dining experiences must be pre-booked. We politely request prompt arrival. A greeting area is located at our front doors to ensure our team can guide you efficiently throughout your visit. Staff will not remove guests’ coats or belongings. Guests will be able to approach the Bar for drinks if they wish, table service will also be available. All menus, when not single use/disposable, will be sanitised before reuse, all table linens will be changed after each guest. Background music will be kept at the lowest level to avoid the need to raise voices for conversation. Payment can be taken at table or at the bar.
Our restaurant will be over the large space of the Winston and Dining room also utilising the Sibthorpe room on busy days/nights. Our maximum Venue capacity of 140 is based on the fire regulations, however, the restaurant can be full at 58, depending on the number of small tables reserved.
Windows/doors will be opened to assist with ventilation wherever possible, this will make the room cooler, guests may require a second layer. All family style and buffet dining experiences will be reintroduced with restrictions on numbers being the rooms capacity, not Government guidelines.
If you are visiting Washingborough Hall with Children, please be responsible for their behaviour, as we must ensure that all our guests are able to enjoy a safe, pleasurable dining experience.
Extra procedures and limited staff, means things may take a little longer than usual.
All staff members will be wearing masks in public areas.
Can I book a table?
Booking is essential for Afternoon Tea, evening a la carte & Sunday Lunches, we will not be accepting walk in guests at this time.
Table size is no longer restricted by Government Guidance.
Will you be able to host events?
Health and safety is our priority and we have put pandemic measures in place so you can host an event with confidence. As the Coronavirus comes under control, certain measures may be reduced, amended or eliminated.
Based on current Government guidelines, Weddings, Funerals, and other Family events can now take place with guest numbers limited to venue/room capacity and not Government Guidelines.
Buffet food can once again be served from a buffet table, extra sanitisers will be available, we will still be limiting Funeral Functions to a maximum of 3 hours.
Face coverings are no longer mandatory for Guests, customer facing staff will still wear them.
Bar service has been reinstated as has dancing at Weddings. Gathering at the Bar area is prohibited.
The event room/s will be subject to frequent antiviral sanitising with X-tra protect and windows/doors opened to assist with ventilation where possible.
To minimise physical contact the use of cash is discouraged. Payments should ideally be made by card/contactless with pre-payment prior to arrival, wherever possible. A Paylink will be sent via email for residential bookings.
Full payment for dinner/drinks will be required after dining each evening, guests staying multiple nights can add bills to their rooms, but we will require payment in full on the last night of their stay. We have found this very effective in reducing queues & waiting times during check out.
Can I use a Gift Voucher?
We have extended the validity of all Gift Vouchers that expired whilst we were closed until 1st September 2021.
What happens if I need to cancel?
Hotel bookings can be cancelled or transferred up to 72hrs (3 days) prior to arrival with no charge. If you need to cancel or amend your booking within 72hrs of arrival due to COVID-19, we can transfer your booking to another suitable date however rates may differ between dates, in the event of a local Lockdown- booking payments can be refunded.
Any cancellations or amendments within 72hrs, that are not as a direct result of COVID-19, will result in our retaining the charge for the first night of your stay.
If we are forced to close our hotel due to COVID-19 bookings can be transferred or cancelled with no charge
We have tried to anticipate any questions you may have but if you would like anymore information please get in touch by emailing firstname.lastname@example.org
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On the menu...
Our wonderful team of chefs can't wait to share our new spring/summer menus with you, and we're sure you are eager to enjoy a well-deserved dining experience. Take a look at our sample menus for a taster of what to expect, and book a table for a delicious treat to look forward to.