Privacy Policy

This policy statement sets out the data processing practices carried out through the use of this website by Washingborough Hall Hotel (Church Hill Hotels Ltd).

Information collected

We collect personal information from visitors to this web site through the use of registration and enquiry forms.

Use of personal information

We process personal information collected via this website for the purposes of:

  • Dealing with your enquiries
  • Tailoring our services to your requirements and preferences
  • Providing you with information about products and services we offer

Disclosures

We are committed to protecting your privacy.  We will never sell this information to any other companies and we will only disclose it to suppliers if they are engaged to process data on our behalf.

Our website includes hyperlinks to, and details of, third party websites.  We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Cookie policy

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu or watch Google's video about cookies.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

  • They can also help to ensure that adverts you see online are more relevant to you and your interests.
  • The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide.
  • A list of all the cookies used on this website by category is set out below.

Category 1: Strictly Necessary Cookies

These cookies enable services you have specifically asked for.

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Examples include:

  • Remembering previous actions (e.g. entered text) when navigating back to a page in the same session.
  • Managing and passing security tokens to different services within a website to identify the visitor’s status (e.g. logged in or not)
  • To maintain tokens for the implementation of secure areas of the website
  • To route customers to specific versions/applications of a service, such as might be used during a technical migration

These cookies will not be used

  • To gather information that could be used for marketing to the user
  • To remember customer preferences or user ID’s outside a single session (unless the user has requested this function).
  • For those types of cookies that are strictly necessary, no consent is required.

Category 2: Performance Cookies

These cookies collect anonymous information on the pages visited.

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Examples include:

Web analytics – where the data collected is limited to the website operator’s use only, for managing the performance and design of the site. These cookies can be third-party cookies but the information must be for the exclusive use of the publisher of the website visited.

Ad response rates – where the data is used exclusively for calculating response rates (click-through rates) to improve the effectiveness of advertising purchased on a site external to the destination website. If the same cookie is used to retarget adverts on a third-party site this would fall outside the performance category (see Category 4)

Affiliate tracking – where the cookie is used to let affiliates know that a visitor to a site visited a partner site some time later and if that visit resulted in the use or purchase of a product or service, including details of the product and service purchased. Affiliate tracking cookies allow the affiliate to improve the effectiveness of their site. If the same cookie is used to retarget adverts this would fall outside the performance category (see Category 4)

Error management – Measuring errors presented on a website, typically this will be to support service improvement or complaint management and will generally be closely linked with web analytics.

Testing designs – Testing variations of design, typically using A/B or multivariate testing, to ensure a consistent look and feel is maintained for the user of the site in the current and subsequent sessions.

These cookies should not be used to re-target adverts, if they are, they should be placed in category 4 as well.

By using our website, you agree that we can place these types of cookies on your device.

Category 3: Functionality Cookies

These cookies remember choices you make to improve your experience

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these
cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Examples include:

  • Remembering settings a user has applied to a website such as layout, font size, preferences, colours etc.
  • Remembering a choice such as not to be asked again to fill in a questionnaire.
  • Detecting if a service has already been offered, such as offering a tutorial on future visits to the website.
  • Providing information to allow an optional service to function such as offering a live chat session.
  • Fulfilling a request by the user such as submitting a comment.

These cookies should not be used to re-target adverts, if they are, they should be placed in category 4 as well.

By using our website you agree that we can place these types of cookies on your device.

Category 4: targeting cookies or advertising cookies

These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Examples include:

Cookies placed by advertising networks to collect browsing habits in order to target relevant adverts to the user. The site the user is visiting need not actually be serving adverts, but often this will also be the case

Cookies placed by advertising networks in conjunction with a service implemented by the website to increase functionality, such as commenting on a blog, adding a site to the user’s social network, providing maps or counters of visitors to a site.

This website does not contain targeting or advertising cookies that would require clear informed consent from the user to their use.

How your Personal Information will be used?
We will process your Personal Information to administer your account, maintain our accounts and records, monitor website usage levels and the quality of the service we provide and to inform you, from time to time, about our products and services that we consider may interest you. All rights in the manner of recording your Personal Information held by ourselves (including copyright and database rights) are and shall remain our property.

Consent

By providing your Personal Information and registering with us or logging on with us when you enter our website, you explicitly consent to the our processing and disclosing your Personal Information for the purposes, and otherwise in the manner, set out on this page, or as otherwise provided in accordance with the Terms and Conditions. If you wish to qualify, vary, modify or limit your consent in any way then please notify us. Our contact details are located in the Contact Us pages of our website.

General information

You may at any time request a copy of your Personal Information held by us.

In accordance with the Terms and Conditions, we reserve the right to alter the purposes for which we process your Personal Information. In the event that we consider it appropriate to make any such change, you will be notified as soon as practicable.

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