One in Three Brits Tidy Their Hotel Room Before Checking Out
One in three Britons make the bed, tidy up or wash coffee cups before checking out of their hotel room, according to new research from Appy Hotel.
Just under a third (32%) admitted to clearing up after themselves and one in ten of those questioned said they would avoid wearing the hotel robe and using the tea-making facilities in a bid to lighten the maid’s workload.
A further 15% of the 1,000 Britons surveyed said that they would rather stride off in the direction they thought a concierge had told them, despite forgetting what they had said, than ask again.
Not asking a member of hotel staff for help was particularly true of the younger groups, with 73% of 18-34 year olds preferring to deal with the problem themselves. In an attempt to avoid a scenario face to face, one in three (34%) British hotel guests said they’d feel happier asking for help over the phone or via a mobile or tablet app.
Isabella Glendinning, VP sales and marketing Europe at Appy Hotel comments: “The research really supports the classic British stereotype of a culture that is too polite to ask for help, going to lengths to avoid putting others out and creating more work for hotel staff. While some of the findings reveal humorous and quirky behaviour traits, hotels can really help to make the guest experience more enjoyable by offering alternative platforms of communication.
“This is an indication that not only do hotel guests shy away from direct confrontation with hotel staff, they are also adopting and adapting to new forms of communication when it comes to obtaining information,” she continued.
“The importance of mobile and tablet apps are continuing to grow, as hotel goers look to embrace the new technology available, to save them time and money. This is a feature that hoteliers should also look to embrace to provide the best all-round experience for their guests.”